Great America Networks Conferencing Blog

Step by Step Customer Assistance

You can count on GANC's QuickAssist service to deliver a wonderful audio conference that your audiences will enjoy. We have highly trained operators that are on call to provide you with top of the level concierge service. There is no need to feel like you are alone while planning your conference; GANC will guide you every step of the way.

Before you Session

Caller Admission: Get instant pass code entry with automated participant data collection, or an operator is available that will personally screen and greet each caller.

Dry Run: Dry run is available for speakers to get a hands on practice session.

Conference Production Services: Specialists are available to organize timing, provide rehearsals and help with techniques.

Pre-Meeting Consultation: Shortly before start time, the lead operator will consult with speakers and review the outline of the meeting.

Reservations: The conferencing staff will assist with making reservations and coordinating.

During you Session

CommLine: Open phone communication between client contact and assigned operator.

Dial-Outs: Personally introduce and enter important attendees into the call through an operator.

Professional Announcer: Begins the call and introduces the speakers.

Q&A: Interactive discussion with operator assistance.

Sub-Conferences: Minimized sessions or private conferences with selected participants.

After you Session

Attendee List: Post call attendee list.

Audio Production: Professional grade recording and editing that enables us to produce high-quality recordings used for playback, feedback and reproduction.

Audio Replay: By phone 24/7 after the live call is completed.

Post Conferences: Private sessions for speakers to discuss the preceding conference confidentially.

Recording Duplication: Professional grade recordings for single or multiple copies.

Contact us today to see how GANC can help guide you through your conferences every step of the way!

Matt Auriemme 
Marketing
Great America Networks Conferencing
mauriemme@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Twitter: @ganconferencing

GANC's Upgraded Billing Platform

GANC is pleased to announce the launch of our upgraded billing platform.

Have you wanted to view your conferencing traffic in real-time, or find a specific detail in your invoice?GANC's new platform is loaded with features that allow you to customize the way you view your invoices and get the details you want.

Our new billing platform is a value-added feature that has been made available to all clients at no additional charge. Say goodbye to the static PDF images that you have received in the past. You now have full control of your billing data. If you are a current client your new invoices are making their way to your inbox.

At GANC we believe in providing more for less, and this is another example of our business focus and philosophy. Contact us today to learn more about our upgraded billing platform!

Matt Auriemme 
Marketing
Great America Networks Conferencing
mauriemme@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Twitter: @ganconferencing

You Can't Beat QuickVisuals

QuickVisualsis leading the way that professionals collaborate online and conduct web conferences. With QuickVisuals, your administrator has the ability to invite anyone to join a conference quickly and easily. It supports MAC, PC and Linux platforms and uses the Adobe Flash player, currently installed on over 98% of web connected computers. QuickVisuals gives you the quality, flexibility and control of your business with an easy to use interface. With the integration of our QuickConnect service, you have a cost effective package allowing your employees and customers to meet and collaborate easily.

QucikVisuals is a powerful tool that can assist your company in effectively communicating and meeting. Your employees will not have to worry about travel time and constraints; with no geographical troubles and budget expenses it creates the perfect solution. QuickVisuals, gives your business the ability to connect with any customer, colleague or potential client at any time of the day necessary.

Regardless of the nature of your business meeting, QuickVisualsweb solutions allows for flexibility, easy planning and versatility. It can easily bring people together from anywhere in the world quickly, simply, and cost effectively. Pitch ideas, demonstrate products, present powerpoint slides, and share applications without ever leaving your office.

For more information on how GANC's QuickVisuals web conferencing service can benefit your company visit us on the web at www.ganconference.com.
 

Matt Auriemme 
Marketing
Great America Networks Conferencing
mauriemme@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Twitter: @ganconferencing

Conference Call Etiquette

As more and more businesses start adapting to conferencing the question arises as to what the proper etiquette for conferencing is. After meeting with our sales team and doing some research on the topic I have complied a list of some of the do's and dont's of conferencing with GANC.

Do's:

- Do introduce yourself before you begin to speak.

Before you begin to speak make sure to always announce yourself. It allows your audience to be able to refer to you later on in the meeting.

- Do Consider others first.

Interrupting someone on a conference call is just as rude as when you do it in person.

-Do thank your audience for attending.

Take the time to thank your audience for attending your meeting. Doing this will make them feel good about attending another meeting. 

-Do follow the basics.

Speak clearly and loudly. Make sure you make eye contact with everyone whether they are in the room or on the monitor.

-Dont's

-Don't hold your conference with background distractions.

Before you begin the conference consider your surroundings. If there is anything that can disrupt the meeting, Move!

-Don't deviate from your agenda.

The idea of conferencing is to increase you companies productivity. Make sure you prepare and stick to your original agenda; start your meeting on time, and end your meeting on time.

-Don't make distracting noises.

Don't shuffle through the papers on your desk, tap your pencil, continuously type or make other distracting noises. 

 -Don't cram.

Make sure you are prepared for your meeting. If there are presentations and files you will be sharing make sure you have them ready. It's always better to be over prepared then under.

Hopefully these do's and dont's give you a better idea and understanding of how to run a successful conference with GANC.

Matt Auriemme 
Marketing
Great America Networks Conferencing
mauriemme@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Twitter: @ganconferencing

Conference Anytime, Anywhere

Today we live in a world that is always moving forward at an incredibly fast pace. GANC's QuickConnect service is no exception. QuickConnect is a fully unassisted service that allows you and your colleagues to conference instantly at anytime without a prior reservation. Available 24/7, 365 days per year, you have the maximum flexibility.

With the little time that you have you should never have to worry about your conferencing services; your focus should be on the meeting itself. All you need to initiate your call is your QuickConnect dial in number, and your conference code. And with pay as you go usage plans, QuickConnect allows you to schedule meetings within your business' budget and convenience.

From smaller everyday meetings to instant worldwide conference calls, our GANC audio solutions give you on-demand availability with multiple features that can be designed to fit your specific needs. QuickConnect gives you the ability to control all of the conferencing commands from your keypad, adjust and modify settings accordingly to fit the needs of the specific call. You can also manage your account and conference calls online through GANC.

With QuickConnect always available, you have a cost effective solution. Schedule an audio meeting worldwide, and get your business done quick and easy, anytime, anywhere.

Matt Auriemme 
Marketing
Great America Networks Conferencing
mauriemme@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Twitter: @ganconferencing

Green Conferencing with GANC

With a single step your journey from environmental awareness to environmental management begins. GANC’s suite of products and services makes it simple for your business to take that step. From its Audio, QuickConnect, service that allows you to communicate and host a meeting instantly to its Web, QuickVisuals, service that allows you to share files and presentations over the internet. We give you every tool you’ll need to get the job done. Every day we take the steps to help your business cut costs, improve efficiency and become environmentally friendly.

One of the largest contributors to the environments pollution is business travel. Fuel consumption, traffic congestion, and carbon dioxide emissions are putting their toll on the environment. Becoming a client of GANC can cut your business travel, and help the environment without sacrificing productivity. Our conferencing services allows employees to work and communicate from anywhere at anytime. Review a document or train a new employee just as you would if you were meeting face-to-face. Stay connected with your co-workers, customers, and partners, and keep your business moving. 

There is no need to travel with GANC because it lets you be in two places at once. We give you all the tools to get the job done with audio, video, and web conferencing. Instantly start a meeting or set up a schedule of recurring meetings. Whatever schedule you need we have the product and concierge level of service to help you improve your productivity and stay environmentally friendly.

Matt Auriemme 
Marketing
Great America Networks Conferencing
mauriemme@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Twitter: @ganconferencing

Execute Your Conferences Comfortably

Successful conferences and meetings take a great detail of planning and organizing, something that can be made much easier for you by GANC.There's nothing more relaxing when you are planning a conference than knowing everyone will be on the same page, and all of your information is easily accessible, neatly organized, and the audience easily engaged.

When conducting an important seminar, or trying to get new clientele, GANC understands that companies need their message to be organized flawlessly. We will work with you every step of the way to make sure that you and your employees feel comfortable executing a conference. 

You can count on our products and services to deliver a wonderful conferencing experience that your audiences will enjoy. There is no need to feel like you are alone while planning your conferences; GANC will guide you every step of the way.

Matt Auriemme 
Marketing
Great America Networks Conferencing
mauriemme@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Twitter: @ganconferencing

Companies Switching to Teleconferencing

With the economy remaining to be unstable, it's no surprise that companies have been cutting travel budgets and looking for new avenues to communicate. At GANC we understand this, but we also understand that it improves your employees' quality of life, by keeping them home and with their families as much as possible. It’s a win, win situation for companies and that is why they are now making big strides to transfer over to teleconferencing technology.

 

GANC services are more than just another avenue for your company to communicate though. Our services are cost effective and allow companies to meet face-to-face, be environmentally friendly, interact, and present their material without sacrificing the experience.

 

Try GANC out today to see how we can increase your productivity on an economically efficient basis without you ever leaving your office.

 

Matt Auriemme

Marketing

Great America Networks Conferencing

mauriemme@ganconference.com

http://www.ganconference.com

http://www.blog.ganconference.com

Twitter: @ganconferencing

Different VideoConferencing resolutions for different uses

GAN Conferencing is leading the industry in accessibility and ease of use for WebConferencing. With webcams becoming more and more common on computers, there is a good chance that the members of your meeting will have the ability to share live video. It's the days of everywhere VideoConferencing and QuickVisuals is leading the way.

The flexibility to QuickVisuals is very apparent when it comes to VideoConferencing. When you are looking for a team of 9 people to be in one conference all on video, you want to make sure speed and wide scalability is the top priority. For an executive meeting, you might want a higher quality stream to be the setting with only 2-3 windows showing.

The beauty of working with GAN Conferencing is we are a personal type of company. As your video conferencing needs change, you can contact us to change your service instantly. Your Dedicated Conferencing Consultant will go over with you what you are looking to accomplish, and recommend the settings that work best for that situation. This isn't something that is required to be changed often, but when it is needed, it usually is very important.

QuickVisuals offers 4 main resolutions of live video in your meetings from a small quick stream good for open environments or many people on the screen, up to an HD resolution window that is optimized for a closed environment with the focus on quality. It's always important to remember the bandwidth requirements of VideoConferencing and your attendees likely connections.

The flexibility of both QuickVisuals and GAN Conferencing is all in place to make sure your important meetings function the way you want them to and with the best possible quality, no matter how varied they might be.

Anthony Russo
Conferencing Consultant
Great America Networks Conferencing
arusso@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Skype: anth.russo
Twitter: @AnthonyRusso

Keeping track of everything. How automated reporting helps you stay organized.

There is a reason what we do all day is called business. It keeps us very busy! Sometimes too busy to keep track of all the things that you know you should. Corporate is calling for more and more tracking of time and activity, and it is just good practice to stay productive and efficient, but who has the time to make reports all day?

Great America Networks Conferencing is here to relieve you of the menial but all-important task. We will keep track of all the conferencing you do and email you a copy of everything that you want to know about your conferences. This is of course configurable by you to be active or not, but in this day and age, a log of activity is very beneficial. Here is a rundown of some of the ways GAN Conferencing can help you stay organized:

You have a morning conference call and need to make sure you are aware of who was on the call and how long they were there. Also Accounting wants to know the cost of each call as it happens, and your supervisor is interested in knowing how you have been spending your day as well.

With the settings you can customize in your QuickPortal, you are able to have a log of all the teleconference information emailed to you and 2 other email addresses within minutes of completing a conference. This way you have a record of all attendees, dial-in numbers, durations, and costs for every call in near real-time.

After lunch you run a marketing webinar for lead generation to your companies new product. This is something that you will do routinely to generate more interest as your products adoption grows so you are constantly fine-tuning your presentation to make sure it is as efficient and current as possible.

In QuickVisuals you are able to configure a report to be sent to you automatically that includes a link to every slide that was shared, all media that was played in the meeting and any chat conversations that took place. Also available is the names of all attendees with their phone numbers, durations, and the time that any Webcams were activated during the conference. By comparing multiple reports you can fine-tune your presentation in an easy and efficient manner.

The training session on the new product was of course scheduled while you were performing your marketing webinar so you could not attend live. Fortunately, the moderator of the session has forwarded you the QuickVisuals Meeting Report along with the link to the recording. As the day dies down, you plan to review the session from home after dinner. A simple click and you're in the meeting on your home desktop. The usual introduction is standard fare for your sessions so you click the bookmark to 'Slide 5' and on, then view the training video that was shared and download the Whitepaper that was distributed as well. there were some good questions asked both in the chat transcript and verbally over the TeleConference that really provides additional insight for you.

The ability to have a log of your activity in conferencing is beneficial on many levels to both you, and to your company. Great America Networks Conferencing offers reporting services free of charge with QuickConnect, QuickVisuals and QuickPortal that all allow you to concentrate on your business and move on quickly to your next task.

Making your day easier is what we are here for. Let us help you.

Anthony Russo
Conferencing Consultant
Great America Networks Conferencing
arusso@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Skype: anth.russo
Twitter: @AnthonyRusso