When was the last time that your conferencing company reached out to you? Is it every couple of months to make sure you are taking advantage of all the features you have access to or do they just view you as another income source? Customer service is one of the most important factors to consider when choosing an audio conferencing provider. Since the quality of the audio from most providers will be very similar, customer service is a huge differentiator.
Here at GAN Conferencing, we pride ourselves on our customer service. We want to make sure that you know exactly what you are paying for and are able to take full advantage of the features we offer. In fact, we would love to sit down and do a training online with you so that we can show you exactly how to use some of the more advanced features that come complementary with your account.
This includes things like Live Conference Viewer, setting up new users, and managing the users that are currently on your account. Not only are all of these features completely free with your account but they will help you to have complete control over your account. Live Conference Viewer not only lets you see who is on your call but also allows you to change some of the settings on your account as well. This includes things like muting all of the participants, setting up recordings, and viewing who is currently speaking.
If you are not a customer of ours yet and would like to see what true white glove customer service feels like, give us a call today at (877) GET-GAN1 or visit us online at www.ganconference.com so we can set up a time to show you the products that we currently offer.