Outside of writing for our company Blog, I also contribute to our company Twitter account (@GANConferencing). Typically we tweet about promotions, conferencing advice, and general information about Great America Networks Conferencing. In addition, we have a variety of search columns active to help those that may have questions about conferencing or who are looking for a conferencing company that can provide a certain product or service.
One thing that these searches come up with time and time again are actually complaints. Not necessarily complaints about the actual service, but about customer service or lengthy meetings. Although we cannot control the dreaded outrageously long web meeting, we can provide a level of service that is un-matched in the industry today. To prove this point, I decided to post a couple of the testimonials that we have received over the past few months so you can get an idea of how we conduct our business day in and day out. I can't express the satisfaction that I get when I am thanked by a customer. It lets you know that you did your job, and you did it well.
Listed below are a few testimonials for you to read through in no particular order:
“We use GAN Conferencing Quick Connect (reservationless) service on a daily basis and have found their technology to be very reliable. We schedule our audio conference calls via the GANC QuickPortal service, which has saved us time in scheduling meetings and has allowed us to audit our meetings per conference. In fact, we receive an e-mail confirmation once an audio conference has ended which helps us in billing our business areas.
In regards to their customer service, we found that they have responded quickly to our questions and supported unique requests, such as a monthly reporting schedule.
We have consistently increased our audio conferencing usage by every passing month and now provide large audio conference calls as an added service to our business areas.”
- Colleen Huls, Information Services
University of Nebraska, Lincoln Nebraska
“When Great America Networks Conferencing reached out to us, our remote sales force was experiencing issues gaining access to their monthly sales meetings. GANC’s technology was able to resolve those issues, and the required attendance rate for 270 associates has recently reached 99.5%. There are two main attributes that contribute to our success with GANC: the ease in which they were able to help us transition from WebEx, and the phenomenal ongoing support. The support that we receive from our account representative is key to our commitment to staying with GANC. We look forward to a long, rewarding partnership with Great America Networks Conferencing.”
- Kathie Fulks, Corporate Training Coordinator
“PMMI is very pleased with the quality of service which your company (GANC) provides. Our account representative is dependable and is always there to ensure the coordination of our events run smoothly and effortlessly. We look forward to a long partnership with Great America Networks Conferencing.”
- Paula Feldman
The Packaging Machinery Manufacturers Institute (PMMI)
“We have been with Great America Networks Conferencing for quite some time now and have enjoyed great success with their reservation-less and operator assisted audio conferencing. Recently we decided to move to their Quick Visuals web conferencing service as well. We had been with WebEx since their beginning, but found that this new service would provide us the same functionality, reduce our costs, as well as integrate with the audio conferencing service that was already being provided. Ultimately, the decision was made due to GANC's high level of support and continued dedication to our account. The implementation was simple and they provided us with as much training as needed to get everyone up to speed as quickly as possible. In fact, the speed at which they were able to get our branded services active and our users trained was amazing. I look forward to a continued partnership with GANC."
- Michael Lovelace, Director of IT
I believe that the best way to tell you about our level of customer service is to let our customers do the talking for me. Hopefully we can continue to bring on customers that are looking for higher levels of customer service, and we can eventually stop seeing as many Tweets about unsatisfactory customer service. I suppose then all we would be left with are tweets about lengthy web meetings. Perhaps we could come up with an anonymous Chappelle's Show style "Wrap It Up" button for participants that are fed up or falling asleep?
Daniel Ripperden, Strategic Account Executive
Great America Networks Conferencing, LLC
15700 103rd Street, Suite 110
Lemont, Illinois 60439
Office: (312) 432-5328
Fax: (630) 633-0390