Great America Networks Conferencing Blog

I don't have time to make the switch to a new service?

There comes a time in an executive decision when you know that the time to act is now! The new service is better, more flexible, and will save money as well. The problem too often becomes making that decision requires too much effort and time to implement. If your office is going to switch a major procedure or process that is utilized every day, that can be a daunting task to implement, even when you know it is for the long term good of the organization.

We hear this from many companies after they sit in on a demonstration of our service. They agree 100% that QuickVisuals is definitely a more flexible tool than their current WebConferencing service. They also see the added savings that our QuickConnect TeleConference rates offer to them, along with the array of Free tools they receive as well. The decision to switch is usually a simple one for them.

Most of them have switched a communications service before, and have trepidation at the thought as they think back to the experience. They had to handle training of the staff on scheduling meetings and operating the service. Then there has to be a way to keep track of everything for the reporting plus so many other issues to attend to. Last time it took weeks before day-to-day business went back to normal!

This isn't the case with Great America Networks Conferencing. When you move your company to our service, the entire staff at GANC will be put into motion to make the transition near seamless and efficient. All the tasks that are usually left up to the Office Manager/IT Specialist/Administrator/etc. are going to be handled by us. We will:

• Provision all audio users (even using the same codes they are used to)
• Work with the website admin to custom brand QuickVisuals to your company 
• Send Free Wallet cards to all users for easy remembrance of information
• Train an administrator on the power of QuickPortal to manage their account
• Work with HR or Accounting to go over the Reporting system for their records
• Train all users in either a group, or individual sessions on usage of QuickVisuals
• Train all users on accessing their reports in QuickPortal and control in Live Conference Viewer
• Insure that each user is aware that live operator help is *0 away on each and every call
• Distribute our support number for any tech questions or concerns from anyone in company
• Do whatever it takes to make sure everyone in your organization is at ease with the new system

At Great America Networks Conferencing support and service is never ending, and never a charge to call a technical specialist and get help on the spot. Relieving your IT staff from questions and concerns related to conferencing allows more time to work on your own company's projects. We take care of all your users technical needs and make sure business continues as usual with minimal adjustments.

Yes, you do have the time to switch. We'll give it to you. Call us today.

Anthony Russo
Conferencing Consultant
Great America Networks Conferencing
arusso@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Skype: anth.russo
Twitter: @AnthonyRusso

Keeping track of everything. How automated reporting helps you stay organized.

There is a reason what we do all day is called business. It keeps us very busy! Sometimes too busy to keep track of all the things that you know you should. Corporate is calling for more and more tracking of time and activity, and it is just good practice to stay productive and efficient, but who has the time to make reports all day?

Great America Networks Conferencing is here to relieve you of the menial but all-important task. We will keep track of all the conferencing you do and email you a copy of everything that you want to know about your conferences. This is of course configurable by you to be active or not, but in this day and age, a log of activity is very beneficial. Here is a rundown of some of the ways GAN Conferencing can help you stay organized:

You have a morning conference call and need to make sure you are aware of who was on the call and how long they were there. Also Accounting wants to know the cost of each call as it happens, and your supervisor is interested in knowing how you have been spending your day as well.

With the settings you can customize in your QuickPortal, you are able to have a log of all the teleconference information emailed to you and 2 other email addresses within minutes of completing a conference. This way you have a record of all attendees, dial-in numbers, durations, and costs for every call in near real-time.

After lunch you run a marketing webinar for lead generation to your companies new product. This is something that you will do routinely to generate more interest as your products adoption grows so you are constantly fine-tuning your presentation to make sure it is as efficient and current as possible.

In QuickVisuals you are able to configure a report to be sent to you automatically that includes a link to every slide that was shared, all media that was played in the meeting and any chat conversations that took place. Also available is the names of all attendees with their phone numbers, durations, and the time that any Webcams were activated during the conference. By comparing multiple reports you can fine-tune your presentation in an easy and efficient manner.

The training session on the new product was of course scheduled while you were performing your marketing webinar so you could not attend live. Fortunately, the moderator of the session has forwarded you the QuickVisuals Meeting Report along with the link to the recording. As the day dies down, you plan to review the session from home after dinner. A simple click and you're in the meeting on your home desktop. The usual introduction is standard fare for your sessions so you click the bookmark to 'Slide 5' and on, then view the training video that was shared and download the Whitepaper that was distributed as well. there were some good questions asked both in the chat transcript and verbally over the TeleConference that really provides additional insight for you.

The ability to have a log of your activity in conferencing is beneficial on many levels to both you, and to your company. Great America Networks Conferencing offers reporting services free of charge with QuickConnect, QuickVisuals and QuickPortal that all allow you to concentrate on your business and move on quickly to your next task.

Making your day easier is what we are here for. Let us help you.

Anthony Russo
Conferencing Consultant
Great America Networks Conferencing
arusso@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Skype: anth.russo
Twitter: @AnthonyRusso

When you need the best! - GAN Conferencing's QuickAssist

QuickConnect Reservationless audio conferencing is GAN Conferencing's most used service by far. The ability to have a conference call at anytime 24/7 and know that it will always work and be crystal clear is what most companies are looking for. Nobody provides that service more reliably than Great America Networks Conferencing, but sometimes you need more than just ordinary.

While Reservationless conferencing is an important service, it isn't exactly the most exciting thing in the world. You call the toll-free number, enter a code, and everyone is on a call. It couldn't be simpler. Although sometimes there are situations where you need some extra features.

What if you need an attendee list of the name of all callers? Or perhaps the ability to have the Operator dial-out to your attendees for you? At times there can be important information that has to have added security measures which we can provide. All of this is available through our QuickAssist Operator Assisted service.

The most common usage of QuickAssist though comes in to play when you know you are going to want to give your audience an opportunity to ask the speakers questions? Having a live Operator conduct a moderated Q & A session shows the upmost professionalism and importance to your call. Our highly trained operators provide an efficient and professional experience to all members of the call and avoid that ever present "my turn next" syndrome that can happen on un-moderated calls.

If you are going to be in a high-profile conference call, don't leave anything to chance. Utilize Great America Networks Conferencing QuickAsssit service and make sure you and your company look your best. Contact us today.

Anthony Russo
Conferencing Consultant
Great America Networks Conferencing
arusso@ganconference.com
www.ganconference.com
http://blog.ganconference.com/
Skype: anth.russo
Twitter: @AnthonyRusso