What Makes Us Different From "Free and Cheap" Conferencing Services?
We know that you have many alternatives in the conferencing industry. Free conferencing services are abundant, and many low-cost providers exist in today's crowded market.
Here are some things to think about before trusting your business to a "free" or "nearly-free" provider:
- "Free" Always means you pay the long distance freight. Their catch will be "everyone has unlimited long distance calling plans". Fact. No they don't. The percentage of individuals that utilize "unlimited" long distance calling plans is actually very low. To make matters worse, these "free" conferencing companies charge in excess of 30 cents per minute in many cases, in long distance charges for these "free" conferencing services.
- These "cheap" conferencing services typically utilize low-cost VOIP bridges and VOIP transport. While they would have you think that this is "state of the art" and "new technology", the simple fact is that these systems are in most cases up to 85% cheaper. The reason? They run on PC Server architecture and not traditional Telco grade equipment. Think about your computer at home and how often it fails.
- These "cheap" conferencing services ALWAYS oversubscribe their ports. This is how they manage their traffic (or in better terms, lack of traffic management). Conducting your conferences with them is like booking an airline reservation. I hope you aren't the company that's "bumped" when it comes time for your important conference call.
- Customer Service - Sure you always hear how great it is when you're being sold. You love the price. You sign up. You have your first call and lo and behold half of your participants are receiving a busy signal. You call customer service, you're placed on hold and wait in queue for 30 minutes to speak with someone who has no idea about your account. At GANC you will have a Dedicated Account Manager that knows you and builds a relationship with you. We have tons of customer referrals to back this fact.
- Sound Quality - Have you experienced echoes on your call? How about static? Or even worse a busy signal? These are all traits of oversubscribed systems, poor conferencing bridge hardware, and cheap copper or VOIP circuits. Come let us show you how business quality conferencing should sound like.
- Operator Assisted and High-Touch Services - They usually don't exist at these companies, if they do offer them, they outsource them to a 3rd party conferencing company. We put our reputation on the line everytime with our in-house staff.
Great America Networks Conferencing
http://www.ganconference.com
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